Shipping policy

AUSTRALIA 

EXPRESS SHIPPING 

- $12 For purchases under AU$199 (1-3 Business Days)

- $12 For purchases under AU199 (Up to 7 days business days to eastern states & remote areas)

- $8 For purchases over AU$199 (1-3 Business Days - Up to 7 days for eastern states & remote areas) 

STANDARD SHIPPING

- FREE for purchases over AU$199 (4-9 Business Days - Up to 9-14 Business days for eastern states & remote areas)

- For purchases under AU$199 (4-9 Business Days - $8 Up to 9-14 Business days for eastern states & remote areas)

 

INTERNATIONAL 

INTERNATIONAL STANDARD SHIPPING

- FREE For purchases over AU$400 (1-3 WEEKS) 

- AU$35 For purchases under AU$400 (1-4WEEKS depending on your designated country) 

- (Duties & Taxes Payable by customer)

DUTIES & TAXES: For international customers, the prices quoted may not include all your import duties or local sales taxes, these may be charged to your purchase upon entry to your country. For more information please contact your local customs offices.

 

ADDITIONAL INFORMATION 

LAUNCH & SALES SHIPPING: Due to the high volume of orders at launches and sales, processing and shipping times may be delayed. We are working hard to make sure you get your package as soon as possible.

SHIPPING PROCESS: CEYLAN will provide a tracking number via email once your order is shipped and on route (this can take up to 24 hours to become active) 

PLEASE NOTE: CEYLAN cannot be held responsible for the service, delays or delivery by the postal service

- Shipping costs are non-refundable

- Once an order has left our warehouse, we are unable to modify or change items or details

- CEYLAN is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.